These Terms and Conditions form the agreement between you (the “Client”) and Teamwise Travel Africa (the “Company”) regarding the booking and delivery of safari travel services. By booking a safari with us, you agree to be bound by these terms.

1. Booking and Confirmation

1.1 Booking Process

All bookings must be submitted in writing (via email or our online booking form). We will confirm availability and provide a pro-forma invoice detailing the total cost of the safari.

1.2 Deposit

A non-refundable deposit of [Specify Percentage, e.g., 25% or USD Amount] of the total safari cost is required at the time of booking to secure your reservation. No booking is confirmed until the deposit is received and acknowledged by the Company in writing.

1.3 Final Payment

The remaining balance of the safari cost must be received by the Company no later than [Specify Days, e.g., 60 days] prior to the departure date of the safari. If the final payment is not received by the due date, the Company reserves the right to treat the booking as cancelled and retain the deposit.

1.4 Late Bookings

For bookings made less than [Specify Days, e.g., 60 days] prior to departure, the full safari cost is due immediately upon confirmation.

2. Prices and Inclusions

2.1 Price Guarantee

Prices are based on tariffs, exchange rates, costs of transport, and park fees prevailing at the time of quotation. While the Company endeavors to maintain the quoted prices, we reserve the right to revise prices without notice should there be any major unforeseen circumstances, such as government tax increases, park fee hikes, or significant currency fluctuations.

2.2 Inclusions

Unless otherwise specified, the price includes:
Accommodation as detailed in the final itinerary.
Meals as detailed in the itinerary (B=Breakfast, L=Lunch, D=Dinner).
Game drives and activities as specified.
Park and reserve entrance fees.
Ground transportation and transfers as per the itinerary.
Services of a professional, English-speaking driver/guide.

2.3 Exclusions

The price excludes:
International and domestic flights (unless specified).
Visa fees, passport costs, and travel insurance.
Optional activities and excursions not listed in the itinerary.
Beverages, laundry, personal items, and telephone calls.
Gratuities/Tipping for guides, drivers, and lodge staff.

3. Cancellation and Refunds

All cancellations must be received by the Company in writing. Cancellation fees are calculated as a percentage of the total safari cost, based on the date the written cancellation is received:

Days Prior to Departure
61 days or more
31 – 60 days
15 – 30 days
0 – 14 days

Note: The non-refundable deposit is always retained upon cancellation.

4. Changes and Flexibility

4.1 Changes by the Client

Any changes requested by the Client after the booking is confirmed may be subject to an amendment fee of [Specify Amount, e.g., USD $50] per change, plus any additional costs charged by suppliers (lodges, airlines, etc.).

4.2 Changes by the Company

The Company reserves the right to make changes to the itinerary, accommodation, or transportation where necessitated by unforeseen circumstances (e.g., weather, road closures, government action, or force majeure). In such cases, the Company will endeavor to provide comparable alternatives, and no compensation will be payable.

5. Liability and Responsibility

5.1 Limitation of Liability

The Company acts only as an agent for various accommodation providers, airlines, and transport companies. The Company and its agents shall not be held liable for any injury, damage, loss, accident, delay, or irregularity which may be occasioned by reason of any defect in vehicle, delay, or negligence of any service provider.

5.2 Safari Risk

The Client acknowledges that safari travel involves inherent risks, including those associated with close proximity to wild animals. The Client assumes full responsibility for these risks. The Company cannot be held responsible for any incident arising from wild animal behavior.

5.3 Travel Insurance (Mandatory)

Travel Insurance is mandatory for all clients. The policy must cover personal accident, medical expenses, emergency evacuation, and repatriation. The Company reserves the right to request proof of adequate insurance coverage. If the Client chooses to travel without comprehensive insurance, the Company reserves the right to refuse service.

5.4 Evacuation Insurance

The safari package [Include or Exclude] emergency medical evacuation cover (e.g., AMREF Flying Doctors). The client must confirm the extent of this cover prior to travel.

6. Health and Documentation

6.1 Health Requirements

The Client must advise the Company of any existing medical conditions, disabilities, or dietary requirements at the time of booking. The Company will try to accommodate special needs but cannot guarantee them.

6.2 Documentation

The Client is responsible for ensuring they possess all necessary travel documents, including a valid passport (valid for at least 6 months after the return date), visas, and health certificates (e.g., Yellow Fever). Failure to secure necessary documents resulting in missed travel shall be considered a cancellation by the Client.

7. Governing Law

This agreement shall be governed by and construed in accordance with the laws of [Specify Country, e.g., Tanzania]. Any disputes arising under this agreement shall be subject to the exclusive jurisdiction of the courts of [Specify City, e.g., Arusha].

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